Frequently Asked Questions (FAQ)

An MSP manages your entire IT infrastructure for a flat fee: monitoring, maintenance, security, backups and support. Instead of fixing issues one by one, it prevents them for a predictable monthly cost. Maximiz has been an MSP for Quebec SMBs since 2007.

When IT management becomes a source of unexpected issues, time loss, or risks, managed services become a lever. An MSP helps structure, secure, and stabilize the IT environment while supporting business operations and growth.

A technician typically intervenes when a problem occurs. An MSP takes a proactive approach: monitoring, prevention, security, backups, documentation, and support. The goal is to reduce interruptions and risks, not just fix issues.

Break-fix support reacts after a problem occurs and is billed hourly. Managed services are proactive: your systems are continuously monitored and maintained to prevent outages, under a fixed monthly fee. It is more cost-effective and stable for a growing SMB.

As soon as an SMB manages important data, multiple workstations, remote access, or tools like Microsoft 365, managed services become relevant. It's often adopted when IT becomes too complex to manage internally.

Yes. Managed services help structure IT to support growth: onboarding new employees, standardizing tools, securing access, and planning technology investments.

Yes. Services can be provided as complete external IT or in co-management with an internal team. The approach adapts to each company's reality and needs.

Yes. Maximiz provides technical assistance and monitoring available at all times, including security incident detection and response, to minimize business disruption for SMBs.

Users contact support when an issue occurs. Requests are prioritized based on their impact to limit interruptions and maintain productivity.

Yes. Most interventions are done remotely, quickly and efficiently.

Yes, when necessary. On-site interventions are offered particularly for network, equipment, or installation issues.

Requests are sorted by urgency level and their impact on operations. Critical situations are handled as a priority.

Yes. Cyberattacks increasingly target SMBs, regardless of region. They are often targeted because they are perceived as more accessible, not because of their size.

Several signs are common: lack of multi-factor authentication, weak passwords, overly broad access, untested backups, or default configurations. An IT assessment quickly identifies priorities.

By combining continuous measures: updates, endpoint protection, access security, Microsoft 365 policies, protected backups, monitoring, and user best practices.

Yes. An assessment provides a clear picture of the IT environment, vulnerabilities, and actions to prioritize based on the company's reality.

Yes. An intervention may include securing access, limiting impact, restoration, and implementing preventive measures.

A backup keeps a copy of data. A recovery plan aims to restore systems and resume operations quickly after an incident. Both are essential.

They should be. Testing backups ensures that data can actually be restored when needed.

The goal is to reduce the impact on operations through restoration, recovery, and prevention mechanisms put in place in advance.

Yes. Services can include configuration, security, access management, best practices, and collaborative tools like Teams and SharePoint.

Often, but not in the same way for all. Each situation is evaluated to recommend an approach aligned with the company's needs and objectives.

Depending on the solutions chosen and the company's requirements, options that comply with compliance and security needs can be prioritized.

Managed services are typically billed per user or per device, per month. Pricing depends on the number of workstations, the services included (cybersecurity, cloud, 24/7 support) and the service level. Maximiz provides a free quote after a short assessment.

Yes. Terms are discussed to adapt to each SMB's reality and evolution.

Every business is different, as are its IT needs. A collaboration always starts with a discussion, in the form of a call or meeting, to understand the reality, challenges, and priorities. This approach allows us to propose a tailored solution, without a one-size-fits-all model or imposed solution.

Maximiz supports SMBs throughout Quebec, with an established presence in Laval and several regions, including: Montreal and the South Shore, Laval, North Shore, Laurentians, Lanaudière, Montérégie, Eastern Townships, Mauricie, Centre-du-Québec, Quebec City and Chaudière-Appalaches. Services combine remote support and on-site interventions when necessary.